JAX named among top airports in North America for service
Mar 08 2017
The airport was named No. 1 in North America in the category for airports serving 25 to 40 million passengers a year based on customer surveys compiled by the trade association of the world's airports.
The resulting database allows for a comprehensive analysis of the customer service experience at each participating airport. Hyderabad Airport, running in to its 9th year of operations, is created to cater to 12MPPA. The airport fared well among worldwide competition as well, taking third for overall best airport by size, serving 5-15 million passengers per year. The award for the best improvement in airports service quality in Africa also went to Bloemfontein.
Delhi airport was adjudged the second best airport in the world on Monday according to the latest Airport Service Quality report 2016. "The enormous efforts put in by our partner airlines, concessionaires, housekeeping and other support staff have played a major role in this achievement", he said.
The Airport Service Quality rankings were expanded to include best airports by size and region because of the growth of the program, the council said. IND was one of more than 300 participating in the survey. Each year the programme delivers some 600,000 individual surveys in 41 languages in 84 countries. In the survey, passenger feedback is taken on various parameters such as airport access, check-in, security screening, restrooms, stores and restaurants.
Worldwide passengers gave DFW high marks for the variety and quality of restaurants and shopping facilities, as well as for the ambience of the airport.
The ASQ Awards Ceremony will be held at the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition in Port Louis, Mauritius, Oct. 16 to 18, 2017.
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