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Scramble to replace Tigerair Bali flights

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Scramble to replace Tigerair Bali flights

Tigerair Australia has cancelled all flights to and from Bali scheduled for Friday after being unable to finalise approvals with Indonesian authorities.

Holidaymakers' plans have been thrown into chaos once again as Tigerair temporarily suspended flights to and from Bali.

Tigerair Australia said on Friday it would permanently quit flying to Bali after Indonesian authorities said it would have to switch to a new operating model - one that the budget carrier said would take six months to put in place.

He said Tigerair Australia's ambition to have a short haul global network remains and "we will now work towards alternative opportunities". Those now in Bali will be rebooked on other airlines, including Virgin Australia.

The low-priced carrier said the decision had been taken after Indonesian authorities said they would not authorise Tigerair's flights to Bali in future.

Tigerair had planned to resume its normal flying schedule from February 3, which means hundreds of passengers who have already booked tickets from Friday can not travel.

Tigerair has warned its customer call centre is experiencing an enormous amount of calls and those affected are better off waiting to receive "proactive communications".

"Tigerair can deploy the aircraft on another route, but Indonesia is losing vital tourism revenues", he said.

"Tigerair Australia sincerely apologises to affected customers for the inconvenience that this situation has caused and continues to work hard to minimize the inconvenience for all affected customers", it said. "We will also provide full refunds to customers who were booked to travel to and from Bali with us".

Tigerair Australia Boeing 737-800 VH-VUB at Cairns Airport after operating TT582 on February 1.

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